Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us for help with deposits, withdrawals, verification, game access, or site features. We aim to reply promptly and can guide you through KYC checks, bonus queries, and mobile/browser issues. Use the channels below for quick responses and track your request with our ticket reference.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Live chat and email for account-related issues, KYC checks and technical concerns. |
| General Enquiries | [email protected] - Questions about promotions, payments and site features. |
| Affiliate Enquiries | [email protected] - Partnership requests and marketing information. |
| Phone | +44 20 7946 1283 - Real-time help for urgent issues. |
| Working Hours | Mon-Fri, 09:00-18:00 (GMT) - Priority responses; phone available 24/7 for urgent account locks. |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your account ID and up-to-date contact details. Providing concise information helps us process your request faster and prevents delays caused by missing or unclear information.
Contact Form
Response Time
Our support team typically responds to most inquiries within one business day. Simple requests like account questions or payment checks are usually handled quickly, while more complex matters, such as security reviews or document verification, may take longer depending on their nature and required checks. We’ll keep you updated by email and aim to resolve urgent issues as soon as possible.
Feedback
We value your feedback. Please share suggestions, ideas, or bug reports to help us improve the site. Every submission is reviewed carefully by our team and used to refine features, fix issues, and improve the overall user experience. Your input helps shape updates and makes the casino easier and more enjoyable for everyone.