Responsible Gambling

At Lady Aida, we are committed to safe and controlled play. We believe gambling should be an enjoyable activity, and we provide clear options and guidance so players can manage their behaviour and protect their wellbeing. Our Responsible Gambling page explains the principles we follow and the practical tools available to help you stay in control.

Player protection principles

We put player safety first by encouraging sensible play and making help easy to find. We support measures that minimise harm, promote transparency, and allow players to set personal controls. Our approach is practical - clear information, straightforward tools, and prompt action when a player asks for assistance.

Activity-control tools

You can use a variety of controls to manage your account activity. These include setting deposit and loss limits, taking short account breaks, applying longer cooling-off periods, and choosing self-exclusion if you need a complete break. Check your account settings to see which options are available and how to activate them.

Deposit limits

Deposit limits let you cap how much you add to your account over a chosen period. You can usually set daily, weekly, or monthly limits and adjust them as needed. Limits are designed to be easy to change, but some changes may include a short waiting period to help you stick to your decision.

Loss limits

Loss limits help you control how much you can lose within a timeframe. Setting a loss limit gives you a clear spending boundary and can be a useful complement to deposit limits. We recommend reviewing and updating limits regularly to match your current situation.

Time limits and session controls

Time-based tools include session reminders, reality checks, and automatic logout after prolonged play. Using these features can help you balance play with other activities and avoid extended sessions you may later regret.

Self-exclusion and account breaks

If you feel you need a firm break, self-exclusion lets you block access to your account for a chosen period. Self-exclusion is a strong step and can be applied for short or extended periods. During exclusion, we will respect your request and suspend marketing communications to support your decision.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, increasing deposit frequency or size, neglecting responsibilities, or using gambling to cope with stress. If you notice these patterns in yourself or someone close to you, consider activating controls or seeking professional advice.

Tips for maintaining control

Set realistic limits, stick to a budget, take regular breaks, avoid playing under stress or while impaired, and keep gambling as a form of entertainment rather than income. Review your account activity often and adjust controls when life changes.

Professional help and support

If you need additional support, consider contacting a professional support organisation or a licensed counsellor. You can also suspend your account at LadyAida while you seek advice. If you require further assistance from our team, please use the contact options in your account and we will respond to support your request.